Privacy policy
Last updated: August 10, 2026
KYOSI Privacy Policy
KYOSI HONG KONG LIMITED, trading as KYOSI DESIGN ("KYOSI", "we", "us", or "our") operates this online store and website, including related information, content, features, tools, products and services provided through the website (collectively, the "Services").
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to customers worldwide.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described below.
If there is any conflict between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy will apply.
## Personal Information We Collect
When you use our Services, we may collect personal information that identifies you or can reasonably be associated with you.
The types of personal information we may collect include:
### Contact Information
Including:
- Name
- Email address
- Shipping address
- Billing address
- Telephone number
### Order and Transaction Information
Including:
- Products purchased
- Order history
- Payment confirmation
- Return or exchange information
- Customer service communications
### Payment Information
Payment information is processed securely through third-party payment providers.
KYOSI does not directly store your complete credit card or payment account details.
### Device and Usage Information
Including:
- IP address
- Browser information
- Device information
- Website activity
- Pages viewed
- Interaction with our Services
This information may be collected through cookies and similar technologies.
## How We Collect Personal Information
We collect personal information from the following sources:
### Directly From You
When you:
- Place an order
- Create an account
- Contact customer service
- Subscribe to communications
- Submit reviews or feedback
### Automatically Through Technology
When you visit our website, certain information may be automatically collected through cookies, analytics tools and similar technologies.
### From Service Providers
We may receive information from service providers that help us operate our business, including:
- Shopify
- Payment providers
- Shipping providers
- Analytics providers
- Marketing service providers
## How We Use Your Personal Information
We may use your personal information for the following purposes:
### Providing Products and Services
We use your information to:
- Process and fulfill orders
- Process payments
- Arrange shipping
- Provide order updates
- Handle returns and exchanges
- Provide customer support
### Improving Our Services
We may use information to:
- Improve website functionality
- Understand customer preferences
- Develop products and services
- Improve shopping experiences
### Marketing and Advertising
With your permission where required, we may use your information to:
- Send promotional emails
- Provide product recommendations
- Display advertisements
- Measure advertising effectiveness
You may unsubscribe from marketing communications at any time.
### Security and Fraud Prevention
We may use information to:
- Verify transactions
- Prevent fraud
- Protect our website and customers
- Detect suspicious activities
### Legal Compliance
We may use and disclose information when required to:
- Comply with applicable laws
- Respond to lawful requests
- Protect our legal rights
## How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide the Services.
This may include disclosure to:
### Shopify
Our online store is hosted by Shopify.
Shopify processes certain personal information relating to your use of our store in order to provide, secure and improve its ecommerce platform and related services.
Information submitted through our store may be processed by Shopify and its service providers in countries or regions outside your place of residence.
You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.
### Payment Service Providers
When you make a purchase, your payment information may be processed by the payment provider available at checkout.
Payment providers process information in accordance with their own privacy policies and security standards.
We do not directly store your complete payment card details.
### Shipping and Fulfillment Providers
We may provide information such as your:
- Name
- Shipping address
- Telephone number
- Email address
- Order information
to logistics, postal, courier and fulfillment providers where necessary to deliver your order.
### Service Providers
We may use third-party service providers for purposes such as:
- Website hosting and ecommerce services
- Customer support
- Analytics
- Email services
- Fraud prevention
- Cloud storage
- Marketing and advertising
These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.
### Legal and Business Requirements
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws or legal obligations
- Respond to lawful government or regulatory requests
- Investigate fraud or unlawful activity
- Protect our rights, customers or Services
- Complete a merger, acquisition, restructuring or other legitimate business transaction
## Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate and improve our website.
Cookies may be used for purposes including:
- Keeping the shopping cart functioning
- Remembering preferences
- Maintaining account sessions
- Measuring website traffic
- Understanding how visitors use our website
- Preventing fraud
- Measuring marketing and advertising performance
Depending on your location, we may ask for your consent before using certain non-essential cookies.
You may be able to manage your privacy and cookie preferences through the privacy controls available on our website or through your browser settings.
Disabling certain cookies may affect the functionality of some parts of the Services.
## Marketing and Advertising
Where permitted by applicable law, we may use information about your interactions with our website to measure and improve marketing campaigns and to show advertisements that may be more relevant to you.
This may involve Shopify and advertising or analytics providers processing information such as:
- Device information
- Browser information
- IP address
- Website activity
- Products viewed
- Cart activity
- Purchase activity
Where required by law, these activities will be subject to your consent or other applicable privacy choices.
Depending on where you live, you may also have rights to opt out of certain targeted advertising, sale or sharing of personal information.
Privacy choices made available through our store or Shopify will apply where relevant.
## Third-Party Websites and Services
Our Services may include links to websites, social media platforms or services operated by third parties.
We do not control the privacy practices of those third parties.
When you visit a third-party website or use a third-party service, their privacy policy and terms will apply.
We encourage you to review the applicable privacy information before providing personal information to third parties.
## Children's Privacy
Our Services are not specifically directed to children.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us at:
kyosidesign@hotmail.com
We will review the request and take appropriate action where required by law.
## Security
We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Please avoid sending highly sensitive information through unsecured communication channels.
## Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing products and Services
- Maintaining order and transaction records
- Providing customer support
- Preventing fraud
- Resolving disputes
- Complying with accounting, tax, legal and regulatory obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
When personal information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable law.
## Your Privacy Rights
Depending on your country or region and applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Request information about how your personal information is used or disclosed
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing where applicable
- Opt out of certain marketing communications
- Exercise applicable rights relating to targeted advertising or sharing of information
These rights are not absolute and may be subject to legal exceptions.
To exercise a privacy right relating to information held by KYOSI DESIGN, please contact:
kyosidesign@hotmail.com
We may need to verify your identity before processing certain requests.
We will respond within the period required by applicable law.
## Marketing Communications
If you subscribe to marketing communications from us, you may unsubscribe at any time by using the unsubscribe link contained in our marketing emails.
Even if you unsubscribe from promotional communications, we may still send non-promotional communications that are necessary for your orders, account, customer service requests or other transactions.
## International Transfers
KYOSI HONG KONG LIMITED operates internationally and uses service providers that may process personal information in countries or regions different from where you live.
For example, information may be processed in connection with Shopify, payment processing, shipping, cloud services, analytics or customer support.
Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are handled using appropriate safeguards or other lawful transfer mechanisms.
Customers in Japan should be aware that personal information may be processed outside Japan in connection with the operation of our international ecommerce business.
Nothing in this section limits any rights provided under applicable privacy laws.
## Relationship With Shopify
Shopify provides the ecommerce infrastructure used by our online store.
As part of providing its platform and related services, Shopify may process personal information about visitors and customers.
Depending on the Shopify services and privacy features enabled for our store, Shopify may process certain information for purposes including:
- Providing ecommerce functionality
- Security and fraud prevention
- Analytics
- Service improvement
- Personalization
- Advertising-related services where enabled
Some processing activities may be performed by Shopify independently under its own privacy terms.
For information about how Shopify processes personal information and the privacy rights available in relation to Shopify's processing, please review Shopify's Consumer Privacy Policy and Shopify Privacy Portal.
## Complaints
If you have questions or concerns regarding how we handle personal information, please contact us first so that we can review your concern.
Depending on where you live, you may also have the right to contact the privacy or data protection authority responsible for your country or region.
For customers in Japan, information regarding personal information protection is available from Japan's Personal Information Protection Commission.
## Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Shopify or other services we use
- Applicable laws and regulations
- Our privacy and security practices
When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page.
Where required by applicable law, we will provide additional notice of material changes.
## Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact:
KYOSI HONG KONG LIMITED
Trading as: KYOSI DESIGN
Privacy Contact:
ZENG LIANGMOU
Email:
kyosidesign@hotmail.com
Telephone:
+86 180 2820 1320
Address:
Room 701, Unit 108, 7/F, Tower B
New Mandarin Plaza
14 Science Museum Road
Tsim Sha Tsui, Kowloon
Hong Kong